Shipping Policy

Shipping Policy

AMC CRAZE   Last updated: July 2026

At AMC CRAZE, we want every customer to enjoy a smooth and reliable delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders, as well as how we handle possible issues that may arise during the process.

1. Where We Ship

We currently ship to all locations within the United States of America. At this time, we do not offer international shipping. If this changes in the future, an announcement will be made on our website.

2. Shipping Methods & Timelines

Handling Time: 1–3 business days (orders fulfilled Monday to Friday).
 Order Cut-off Time:  5:00 PM (GMT-05:00) Eastern Standard Time (New York).

Shipping Cost & Delivery Time

Shipping Method Delivery Time Cost (USD) Free Shipping Eligibility
Standard Shipping 7–10 business days(processing duration included) $0.00 Free on all orders 

Delivery times are estimates and may vary due to weather, carrier delays, or holidays.

3. Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking link. Tracking allows you to monitor the status of your package until it reaches your delivery address.

4. Address & Contact Details

  • Please ensure your shipping address and phone number are correct at checkout.
  • If you notice an error, contact us before the order is shipped. Once in transit, we cannot change the address.
  • If a package is returned due to an incorrect address or missed delivery, additional reshipping charges may apply if any .

5. Possible Shipping Issues & Our Solutions

Delays Caused by Us

If a delay occurs due to late dispatch or warehouse issues, we will notify you immediately and prioritize your shipment. Depending on the situation, we may offer compensation such as a shipping fee refund or discount on future purchases.

Delays Caused by the Carrier

While we cannot control carrier delays, we actively monitor shipments. If there is a delay, we will assist you with tracking updates and filing claims when necessary.

Wrong Address Provided by Customer

If an incorrect address is entered and the order has already shipped, we cannot recall the package. If the package is returned to us, we can reship it, but additional shipping costs may apply if any.

Damaged Packages

If your package arrives damaged, please take clear photos immediately and contact us. After verification, we will either issue a replacement or process a refund.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package, first check with neighbours or your local carrier. If still missing, contact us. We will investigate with the carrier and assist you with replacements or claims.

6. Customer Responsibilities

  • Provide complete and accurate shipping details at checkout.
  • Place orders before 5:00 (GMT-05:00) Eastern Standard Time (New York) for same-day processing.
  • Be available to receive the package or arrange for someone else to accept it.
  • Report any delivery issues (damages, delays, wrong items) within 48 hours of receiving the order.

7. Our Commitment to Transparency

  • We clearly explain shipping costs, timelines, and policies without hidden conditions.
  • Customers are notified immediately if there are any changes or unexpected delays.
  • Shipping-related problems are treated with urgency and fairness to protect customer trust.

8. Contact Us for Shipping Support

For any questions about your order status, shipping delays, or address corrections, please reach out to us:

Email: support@amccraze.com
Number: +1 (505) 523-2683
Customer Support Hours: Monday to Friday (9 AM – 5 PM) EST
Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States

At AMC CRAZE, we understand that delivery is a key part of your shopping experience. From the moment you place an order to the moment your product arrives at your door, we are committed to providing reliability, transparency, and peace of mind.

AMC CRAZE is a brand of AMC US LLC – A legally registered US company.